Billing: Frequently Asked Questions |
Printable view |
Q: How much do I owe? Was my payment received?
A: You have three options. You can
1. Call your agent
2. Call direct to a Billing Service representative:
For questions regarding your payment, please dial the Cumberland Insurance Group at 1-800-232-6992.
3. Access our Automated Inquiry System
Billing questions can also be answered during Customer Service Hours using our automated inquiry system which is available 24/7.
Q: Where can I find my agent's telephone number?
A: The agent's number is located on all invoices on the top right side of the bill.
Q: Where can I find my policy number?
A: Your policy number is located on all invoices at the top left side of your bill. It is indicated by a two or three digit alpha prefix followed by a series of numbers.
Q: What are the effective and expiration dates of my policy?
A: The policy term dates can be found on your policy declaration page as well as your invoice. You can contact your agent for more details.
Q: What if I pay and then my mortgage company pays?
A: Unless otherwise directed, the Company will send the refund to the insured.
Q: What if I have a cancellation notice for non payment of premium?
A: Payment must be received by Cumberland no later than the date stated on the cancellation notice.
Q: Why is my bill amount different than last month's invoice?
A: Your bill amount may be different due to several reasons. Some of the more common reasons are as follows:
1- Endorsement premium charge or credit.
2- Cancellation of a policy.
3- Overpayment or Underpayment of a previous payment.
4- Audit charge or credit (Commercial only).
Q: Does my payment have to be received or postmarked by the due date?
A: Your payment must be received by the due date.
Q: How can I change my current payment plan?
A: Any requests for changes must be made directly to your agent.
