Billing: Frequently Asked Questions |
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Q: How much do I owe? Was my payment received?
A: You have three options. You can
1. Call your agent
2. Call direct to a Billing Service representative:
For questions regarding your payment, dial Cumberland Insurance Group 1-800-232-6992; Press 5 and the call goes directly to the Billing Department.
3. Access our Automated Inquiry System
Billing questions can also be answered during Customer Service Hours using our automated inquiry system which is available 24/7.
Q: Where can I find my agent's telephone number?
A: The agent's number is located on all invoices on the top right side of the bill.
Q: Where can I find my policy number?
A: Your policy number is located on all invoices at the top left side of your bill. It is indicated by a two or three digit alpha prefix followed by a series of numbers.
Q: What are the effective and expiration dates of my policy?
A: The policy term dates can be found on your policy declaration page as well as your invoice. You can contact your agent for more details.
Q: What if I pay and then my mortgage company pays?
A: Unless otherwise directed, the Company will send the refund to the insured.
Q: What if I have a cancellation notice for non payment of premium?
A: Payment must be received by Cumberland no later than the date stated on the cancellation notice.
Q: Why is my bill amount different than last month's invoice?
A: Your bill amount may be different due to several reasons. Some of the more common reasons are as follows:
1- Endorsement premium charge or credit.
2- Cancellation of a policy.
3- Overpayment or Underpayment of a previous payment.
4- Audit charge or credit (Commercial only).
Q: Does my payment have to be received or postmarked by the due date?
A: Your payment must be received by the due date.
Q: How can I change my current payment plan?
A: Any requests for changes must be made directly to your agent.
