In The News
THE CUMBERLAND INSURANCE GROUP LAUNCHES NEW WEB SITE -August 2007
BRIDGETON, NJ: The Cumberland Insurance Group recently unveiled their
new Company Web site which has been upgraded to enhance the delivery of
information to the Company’s growing list of agents and policyholders
in the States of New Jersey, Pennsylvania, Maryland, and Delaware. The
Cumberland Insurance Group Web site may be accessed at
www.cumberlandgroup.com.
"We are continuing to make important changes in the way we use
technology to expand our relationship with our customers and agency
partners," said Leo T. Hogan, Cumberland Insurance Group Chairman and
CEO. "I believe the upgrades we have incorporated have accomplished
our goal of providing a site that is easy to navigate while also
incorporating a look that sets us apart from our competitors.”
The Web site offers easy navigation to these online features:
Agent Directory – Allows users to conduct a radius search to find all
Cumberland agents in a given area.
Programs – Provides a description of Cumberland’s Commercial and
Personal Lines coverages.
Forms – Allows agents to download and print forms, access monthly
commission statements, and agency experience reports.
Company News – Provides visitors current and past Cumberland Insurance
Group announcements, newsletters, and annual reports.
Contact and Billing Information – Lists contact information for each of
Cumberland’s field offices and customer payment options.
Online Rating – Provides online Personal Lines rating,
Personal Lines issuance, and the ability to quote Business Owner
Policies.
“Even as we unveil the new Web site, we are preparing to incorporate
additional interface technology for our agents,” said Ken Clements,
Vice President of Information Technology. “Interfacing allows
Cumberland agents to file applications electronically, which will speed
up our workflow and reduce the waiting time for the agent. The ability
to upload and download data between agents and the Company will reduce
expenses and improve customer service. In addition, policyholders will
soon be able to make premium payments online via credit card.”
"The new Web site has been a collaborative effort of many individuals,"
said Steve Catranis, Senior Vice President, Marketing. "We have
strived to make the Web site an inviting gateway to insurance
information on the internet. As more people use the Web to find
insurance information, it is becoming increasingly important to make a
good first impression. The Web site also helps us to reinforce our
business relationships, while continuing to strengthen our branding
objectives.”
"Our goal was to develop a dynamic Web site focused on both the needs
of the agent and the policyholder,” said Robert P. Brady, Cumberland
Insurance Group President. “Ideally, we hope the Web site will produce
new leads and provide existing clients with a customer service portal
to a variety of useful information. By staying on the cutting edge of
new information systems, The Cumberland Insurance Group can improve
communications with our agents and insureds, making it easier for them
to do business with us.”
The Cumberland Insurance Group is rated A+ Superior by the A.M. Best
Company, and currently serves over 134,000 policyholders in the States
of New Jersey, Pennsylvania, Delaware, and Maryland. In 2006, the
Company had Total Admitted Assets of $313,885,235 and a Policyholders’
Surplus of $140,421,618.
